Introduction & Scope
Welcome to bdbee. This Privacy Policy ("Policy") describes how we — bdbee (https://bdbee.bet) — collect, use, store, and protect your personal information. By using our website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy.
We believe every user's data belongs to them. bdbee never sells, misuses, or shares your personal information with any unauthorized party. This Privacy Policy is our written commitment to that promise.
This Privacy Policy applies to users in all countries where bdbee operates, including Bangladesh. If you have any questions, feel free to contact us at any time.
What Information We Collect
Bdbee collects your information in several ways. Below is a detailed explanation of what types of data we collect and under what circumstances.
Information collected at registration:
- Full name and date of birth
- Email address and mobile number
- Residential address (including district and division)
- Preferred language and currency
- Username and password (stored in encrypted form)
Information collected during identity verification (KYC):
- Copy of National ID or Passport
- Driving license (where applicable)
- Proof of current address (utility bill, etc.)
- Selfie or live face verification (in certain cases)
Transaction & Financial Information:
- Mobile banking number (bKash, Nagad, Rocket)
- Deposit and withdrawal history
- Transaction date, time, and amount
Automatically collected information:
Automatically collected data is used primarily to secure the platform, prevent fraud, and improve your gaming experience. This data cannot be used to directly identify you.
How Your Data Is Used
In line with its Privacy Policy, bdbee uses the data it collects strictly for defined purposes. Here is a full breakdown of how we use your information:
- Account Management: To create, verify, and keep your account secure.
- Transaction Processing: To process deposits and withdrawals successfully.
- Customer Support: To respond to your queries and resolve any issues.
- Security Assurance: To prevent fraud, money laundering, and illegal activities.
- Promotions & Bonuses: To send you relevant offers and bonuses (with your consent).
- Legal Obligations: To meet regulatory requirements.
- Service Improvement: To improve platform performance and enhance the user experience.
- Responsible Gaming: To identify problematic gaming behaviour and provide appropriate support.
Bdbee never sells your data to advertising services, data brokers, or unrelated third parties. Your information will never be used against you.
Data Retention & Duration
Your data is stored on our secure servers, protected with state-of-the-art encryption technology. We only retain information for as long as necessary.
- Active accounts: Complete data is retained for as long as your account remains active.
- Closed accounts: Transaction records are retained for up to 5 years after account closure to meet legal requirements.
- KYC Documents: Identity verification documents are retained for up to 7 years after account closure.
- Cookie Information: Automatically deleted after a maximum of 12 months.
- Chat Logs: Customer support conversations are retained for up to 2 years.
Data Sharing Policy
The most important aspect of bdbee's Privacy Policy is that we never sell your data to third parties. That said, there are specific circumstances where certain information may need to be shared:
- Payment Providers: Necessary information is shared with bKash, Nagad, or Rocket to process transactions. This is solely for payment verification purposes.
- Identity Verification Services: Documents may be shared with authorised verification agencies to complete the KYC process.
- Legal Authorities: Where required by government or legal authorities, relevant information will be disclosed accordingly.
- Fraud Prevention: Information may be shared with relevant agencies for cybercrime prevention.
- Technology Partners: Technical data is shared with hosting and cloud service providers to operate the platform; however, they are not permitted to use this data for their own purposes.
All of our third-party partners operate under strict data protection agreements. They may only use your information for the purposes specified in those agreements.
Cookie Policy
Bdbee uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: Remembers your preferred language, theme, and settings. Disabling these cookies may affect certain features.
- Analytics Cookies: To understand which parts of the website are most used. This data is collected in aggregate, not at an individual level.
- Marketing Cookies: To show you relevant bonuses and promotions based on your preferences. You can opt out of these at any time.
You can manage cookies through your browser settings. Keep in mind that disabling all cookies may prevent certain key features of the site from working properly.
Security Measures
Bdbee uses industry-leading technology to protect your data. A key part of our Privacy Policy is ensuring security at both the technical and organizational level.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Auto Logout: You will be automatically logged out after a period of inactivity.
- Firewall & DDoS Protection: Advanced technology is used to guard against cyberattacks.
- Regular Security Audits: Independent third-party security experts regularly audit our systems.
Never share your account password with anyone. No bdbee staff member will ever ask for your password. If you notice anything suspicious, contact us immediately.
Your Rights
Under bdbee's Privacy Policy, you have certain important rights over your data. We fully respect and uphold these rights.
To exercise any of the rights listed above, email us at support@bdbee.bet. We will respond within 30 business days.
Protection of Minors
Bdbee takes the protection of minors (under 18) extremely seriously under its Privacy Policy. We do not knowingly collect any personal information from minors.
If a minor has registered by mistake and this comes to our attention or is reported to us, the account will be closed immediately and all collected data will be permanently deleted.
If you become aware that a minor has registered an account on bdbee, please notify us immediately at support@bdbee.bet. We will take swift action.
Privacy Policy Updates
Bdbee may update this Privacy Policy from time to time. If significant changes are made, we will notify you in advance by email or through a notice on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated privacy policy. We recommend visiting this page regularly to stay informed.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please get in touch. Our dedicated privacy team is always ready to address your concerns.
- Email: support@bdbee.bet
- Live Chat: Chat with us directly from any page on the site
- Help Center: Help Centre Go to Page